Training
 
» Mission Possible: The Power of Terms   » Adapt and Be Happy: Embracing Change
» Emotional Competence: Managing Stress with a Positive Mental Attitude   » Generational Leadership: Working with Different Generations and Styles for Success
» Communication: What's Style Got to Do with It?   » Magnetic Rapport: Influence & Selling Skills
» People Psychology: The Magic Formula   » The Jerk Stops Here; Dealing with Difficult People


Training course descriptions

The Jerk Stops Here: Dealing with Difficult People at Work

The right communication skills give you the confidence to handle difficult people effectively and to create productive working relationships with clients and colleagues. This seminar helps you to gain these skills and put them to practical use.

 

In this seminar you will learn:

  • How your style affects every person you meet
  • Why you need to learn about yourself so as to understand others
  • How to be positive about difficult people
  • What approach to take for each person
  • How to be pro-active in recognising and avoiding confrontation
  • How to calm an aggressive person and resolve the problem
  • How to deal with negative behavior
  • How not to be the difficult person

 

Seminar topics:

  • Style and communication
  • The types of difficult people – and why they are difficult
  • Listening and showing respect
  • Understanding your emotions and reactions
  • The importance of staying in control
  • The right use of language and voice control
  • The importance of acting positively with other people
  • Assertion techniques
  • Ways of handling rudeness, negativity and threats
  • Agreeing to disagree if all else fails
  • What happens if your boss is the difficult person

 

Who should attend:

  • Managers
  • All employees
  • Management teams

This seminar can be customized to suit all needs.

Contact us to arrange this seminar for your group.

Other seminars:

  • Mission Possible: The Power of Teams
  • Adapt and Be Happy: Embracing Change
  • Emotional Competence: Managing Stress with a Positive Mental Attitude
  • Generational Leadership: Working with Different Generations and Styles for Success
  • Communication: What’s Style Got to Do with It?
  • Magnetic Rapport: Selling Skills
  • People Psychology: The Magic Formula
 
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